Scope of support
Understand what our support covers and the limits of our assistance.
Support is provided exclusively through a chat system integrated into Sevalla. To reach us, use the chat icon in the lower right-hand corner of Sevalla at any time. In this article, we’ll explain how we can assist you as well as a few limitations that do apply.
For a detailed scope of support, refer to Scope of Support — Application, Database, and Static Site Hosting
Getting help fast
You can get help even faster by searching our documentation. If you have questions about how to use any of our hosting features, our documentation is the best place to start.
If in doubt, don’t hesitate to ask
We’re here to help. So if you aren’t sure if a specific issue is covered by our Support team, don’t hesitate to open up a chat and ask!
Feedback and testing opportunities
Sevalla occasionally offers opportunities to test and provide feedback on new features and products. Due to the nature of beta tests, investigation and communication via email may take place across several weekdays. As a reminder, beta features should be used with caution and are not intended for production use.
Sevalla has you covered
Our Support team is always happy to assist you with any of the following issues:
- Troubleshooting platform issues while adding new applications, static sites, or databases.
- Problems encountered while using the default deployment features of our platform, such as Nixpacks, Buildpacks, application environment variables, static site environment variables, processes, and connections.
- Troubleshooting issues encountered while adding or verifying domain names.
- Investigation into platform and infrastructure availability.
- Missing connections between other Sevalla-hosted applications and databases.
Sevalla can’t help with development responsibilities
Sevalla provides a platform for hosting your applications, static sites, and databases. However, we do not assume development responsibilities for our clients. For this reason, some items fall out of scope for our Support team, such as:
- Selection, installation, and configuration of applications, static sites, or databases.
- Changes to the appearance, content, or functionality of your application or static site.
- Code audits or code editing.
- Migrating your application, static site, or database to or away from Sevalla.
- Investigation of application-specific error messages or troubleshooting application performance.
- Build failures due to missing dependencies or misconfigurations.
- Troubleshooting Dockerfile misconfigurations or assisting with the creation of Dockerfiles.
- Troubleshooting common Git issues such as merge conflicts, erroneous commits, or setting up Git hooks.
- The development, processing, or handling of the Sevalla REST API in your application or site.